Frequently Asked Questions
Everything you need to know about your Butlers Chocolates experience.
How should I store my Butlers Chocolates to keep them fresh?
To maintain the quality of our chocolates, store them in a cool, dry place between 15°C and 18°C (59°F - 65°F). Avoid refrigeration as it can cause 'bloom' and affect the texture and appearance.
Do you offer international shipping?
Yes, we ship our luxury chocolates worldwide. Delivery times and shipping costs vary depending on the destination and are calculated at checkout.
Are there gluten-free or vegan options available?
We offer a wide range of chocolates that are naturally gluten-free. We also have a dedicated plant-based collection for vegan customers. Please check the individual product descriptions for full allergen information.
Can I include a personalized message with my gift order?
Absolutely. During the checkout process, you can select the option to include a complimentary gift message, which we will print and include with your order.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our customer service team within 24 hours of delivery.
How do you ensure chocolates don't melt during transit?
During warmer months or for shipments to hot climates, we use insulated packaging and gel packs to ensure your chocolates arrive in perfect condition.