Returns & Refunds Policy

At Butlers Chocolates, we take pride in the quality of our luxury confections and want you to be completely satisfied with your purchase. If your order arrives damaged or is incorrect, please contact our customer care team within 48 hours of delivery to arrange for a replacement or refund.

1

Contact Customer Care

Email our support team with your order number and a brief description of the issue, including photos if the product arrived damaged.

2

Verification Process

Our chocolate experts will review your request to ensure it meets our quality guarantee standards for food safety and perishability.

3

Return Authorization

If a return is required, we will provide you with a return authorization number and instructions on how to safely package the items.

4

Resolution & Refund

Once confirmed, we will issue a full refund to your original payment method or dispatch a fresh replacement of your favorite chocolates.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing